17 July 2025

Horys Mall Report - 17 July 2025

Shipping and Pickup Service Update

Status: Effective Immediately

🚨 Temporary Suspension of Shipping & Orders

We are implementing temporary adjustments to the shipping and ordering processes for Computer Devices. These changes are necessary to support upcoming improvements in platform infrastructure and performance.


❗ Effective 17 July 2025, 2:00 PM UTC

The following services will be temporarily suspended:

  • ❌ Payment for shipping or pickup of In-House Gen 1 and Gen 2 Computer Devices

  • ❌ New orders for Gen 2 Computer Devices using Card or Wallet (standard payment methods)

πŸ’‘ SmartPay Orders

Computer Devices can still be purchased using the SmartPay plan.

However, shipment for these orders will be temporarily on hold during this preparation.


πŸ“¦ If You Already Have an Order

Your Status
What You Need to Know

βœ… You’ve received your Computer Device

No changes β€” you’re all set.

πŸ“¦ Your device has shipped

It will arrive as scheduled, based on your tracking number.

🏒 You have a pickup scheduled

Pickup will proceed as planned.

πŸ’³ You recently paid for shipping

Your payment is confirmed and secure. Shipping will resume after Phase 3 preparations. Updates will follow.

⏳ You haven’t paid for shipping/pickup yet

You’ll be able to complete the process once shipping resumes. More updates will be announced post-transition.


πŸ“± LK One Phones – No Impact

Shipping and pickup for LK One phones will continue without interruption.


πŸ“’ Next Updates

We appreciate your understanding and continued support during this strategic preparation. These changes are designed to build a stronger, more scalable future for the ecosystem.

Further updates will be communicated through:

  • HorysMall platform announcements

  • Official social media channels

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