17 July 2025
Horys Mall Report - 17 July 2025
Shipping and Pickup Service Update
Status: Effective Immediately
🚨 Temporary Suspension of Shipping & Orders
We are implementing temporary adjustments to the shipping and ordering processes for Computer Devices. These changes are necessary to support upcoming improvements in platform infrastructure and performance.
❗ Effective 17 July 2025, 2:00 PM UTC
The following services will be temporarily suspended:
❌ Payment for shipping or pickup of In-House Gen 1 and Gen 2 Computer Devices
❌ New orders for Gen 2 Computer Devices using Card or Wallet (standard payment methods)
💡 SmartPay Orders
Computer Devices can still be purchased using the SmartPay plan.
However, shipment for these orders will be temporarily on hold during this preparation.
📦 If You Already Have an Order
✅ You’ve received your Computer Device
No changes — you’re all set.
📦 Your device has shipped
It will arrive as scheduled, based on your tracking number.
🏢 You have a pickup scheduled
Pickup will proceed as planned.
💳 You recently paid for shipping
Your payment is confirmed and secure. Shipping will resume after Phase 3 preparations. Updates will follow.
⏳ You haven’t paid for shipping/pickup yet
You’ll be able to complete the process once shipping resumes. More updates will be announced post-transition.
📱 LK One Phones – No Impact
Shipping and pickup for LK One phones will continue without interruption.
📢 Next Updates
We appreciate your understanding and continued support during this strategic preparation. These changes are designed to build a stronger, more scalable future for the ecosystem.
Further updates will be communicated through:
HorysMall platform announcements
Official social media channels
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