FAQs

Horys Mall Report - 3rd November 2025

These FAQs provide clear answers about the transition from Gen2 and SmartPay programs to the Gen3 AI Extension ecosystem.

It is intended to guide all users through refund eligibility, claim procedures, and migration options.

1. General Overview

Q1. What is the purpose of this transition?

The transition moves all users from the Gen2 and SmartPay programs to the new Gen3 AI Extension system. This step aligns the platform with the latest AI Computing architecture, ensuring higher efficiency, better performance, and full integration within the Homnifi ecosystem.

Q2. Is this a discontinuation of previous programs?

No. It is a strategic addition to the existing infrastructure. The Gen2 and SmartPay programs have been concluded to make way for the Gen3 AI architecture, which represents the future standard of HorysMall and Homnifi.

Q3. Do I need to take action if I already received my Gen2 device?

Yes, you can participate in the Gen3 AI Extension Replacement Program. By placing a new order and paying the extension cost and shipping fee, you will receive 100% platform token credits to your wallet after payment confirmation.

2. Refund and Platform token credits Procedures

Q4. Who is eligible for a refund?

Refunds apply only to users who paid the Gen2 or SmartPay shipping fee but did not receive or pick up their device.

Q5. How will refunds be issued?

Refunds will be automatically credited as 70% in USDK-W and 30% in USDK-OLD within the Homnifi platform. No additional request or manual submission is required.

Q6. When will I receive my refund?

Refunds begin processing immediately after the official announcement. The timeline depends on individual order verification but will typically complete within the first operational phase following the transition.

Q7. What is the difference between a refund and a platform token credits?

• Refunds return the original amount you paid for shipping if your device was never delivered.

• Platform token credits rewards you with the same amount you pay for the new Gen3 AI Extension extension cost and shipping fee, credited to your wallet after the new order is confirmed.

Q8. Will I receive both a refund and platform token credits?

Yes, but only if you paid for Gen2 shipping and never received your device (Category B).

You will receive:

• A refund of the original shipping fee in your USDK-W and USDK-OLD wallet, and

• 100% platform token credits in your sm-LYK wallet after paying the AiX Home Station extension cost and shipping fee by card.

3. Wallet Types and Usage

Q9. What is the USDK-OLD wallet used for?

The USDK-OLD wallet is where refunds from previous Gen2 or SmartPay shipping payments are credited. It is part of the legacy wallet structure within the Homnifi platform.

Q10. What are the mLYK and sm-LYK wallets?

• The mLYK wallet receives platform token credits for users who already received their Gen2 device (Category A).

• The sm-LYK wallet receives platform token credits for users who did not receive their device or did not pay for shipping (Categories B and C).

Q11. Do I need to activate these wallets?

No. All wallets are integrated within your Homnifi account. platform token credits and refunds will appear automatically once processed.

4. Claiming the Gen3 AI Extension

Q12. Who can order the Gen3 AI Extension?

All users with a verified Gen2 or SmartPay order are eligible according to the official eligibility tables. This includes:

• Users who received their Gen2 device (Table A),

• Users who paid shipping but never received their device (Table B),

• Users who ordered but never paid shipping (Table C).

Gen1 device holders and Gen3 package owners are not eligible.

Q13. What are the steps to claim it?

1. Log in to your HorysMall account.

2. Open the Order History page and start the Gen3 AI Extension claim process.

3. Pay the shipping and handling fee for the AiX Home Station.

4. Receive order confirmation on your dashboard once the payment is submitted.

5. Receive an email confirmation containing your order details and payment summary.

6. Download your invoice instantly from the order details page.

7. Receive 100% platform token credits once your payment is verified and the Gen3 AI Extension order is confirmed.

Q14. How many times can I claim platform token credits?

Each eligible user can receive platform token credits once per qualifying order.

Q15. Are Gen1 upgrade users included in this process?

Not yet. A dedicated communication will follow with the specific resolution plan for Gen1 upgrade holders.

Q16. When will my Gen3 AI Extensions be delivered?

Delivery timelines will be announced after the processing phase begins. You can monitor the status of your order directly in your HorysMall Order History. Any updates related to shipping will be reflected there.

Q17. Can I view my Gen3 AI Extension details in the Homnifi dashboard?

Not yet. Integration with the Homnifi dashboard is currently in progress. Until then, all official updates will be available in the HorysMall Order History and on the HorysMall GitBook page dedicated to this migration.

Q18. What happens if I place a Gen3 AI Extension order by mistake? Will I get a refund?

Payments for Gen3 AI Extensions are not refundable. However, all payments are returned 100% as platform token credits to your wallet according to your eligibility category. The credited amount can be used within the Homnifi ecosystem for other programs or services.

Q19. How are refunds and platform token credits processed?

Platform token credits and refunds are processed only once per eligible order and are credited to your Homnifi wallet after successful payment for the Gen3 AI Extension is completed. For the promotional phase of 30 days of the program, platform token credits are paid in mLYK for all users. From day 31 onward, platform token credits follow the category allocation rules defined in the eligibility tables.

5. Timelines and Follow-up

Q20. When does the transition take effect?

The transition is effective immediately as of the publication date of the report and Faqs.

Q21. When can I start claiming my Gen3 AI Extension?

The claim process begins shortly after the announcement. Official start dates and links will be communicated through HorysMall and Homnifi official channels.

Q22. How long will refunds and platform token credits take to process?

Processing begins within days of confirmation. The exact timing depends on order verification, but users can expect the process to be completed within the first operational week following their claim.

Q23. Is there any promotion during the migration period?

Yes. For the promotional phase of 30 days of the migration program, all users will receive 100% platform token credits in mLYK, regardless of their eligibility category. Starting from Day 31, platform token credits will follow the standard wallet allocation rules defined in the Gen3 AI Extension Eligibility Tables.